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Service standards are agreed to meet your specific requirements.
Our standard service levels are –  | We contact the insured within one hour of initial instruction, whenever possible |
| | We offer to visit the insured either the same, or next day, as a matter of routine |
| | We issue preliminary reports normally within three working days of initial site visit |
| | We keep the insured informed at all times by writing within three working days of a visit and replying to letters within three working days |
| | We update the insurer at regular intervals by replying to all letters within three working days; issuing interim payment report requests the | | | same day they are agreed and issuing updates, including reserve review every 20 working days if required |
| | We issue final reports within three working days of settlement being agreed |
| | All telephone calls are returned within 24 hours and the content logged onto our system |
| | We undertake to copy all correspondence with the insured, and other involved parties, to the holding broker |
| | We operate a formal complaints procedure as required for ISO 9001 accreditation |
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