External and internal adjusting staff are organised into teams, with appropriate support staff and accountancy back-up. On average each adjusting team has at least 20 years experience in handling claims.

Our teams are actively encouraged to take ownership of their cases and to take pride in achieving customer satisfaction. Regular meetings are held to promote the team-working ethos and to provide a forum for the exchange of ideas. This stimulating environment creates a platform for ongoing improvements and helps us to retain our ISO 9001 accreditation, achieved in 1997.